Online Memorial FAQ
Common questions from families about creating and sharing a memorial.
What is an online memorial?
It is a web page dedicated to someone who has died. It can hold their life story, a timeline, photos and videos, service details and messages from the people who knew them, all at one address you can share.
How is it different from a newspaper death notice or obituary?
A printed notice is short and soon out of date. An online memorial has room for the whole story, stays online, and lets friends and family add their own memories whenever they want to.
How much does it cost?
One payment per memorial, with no subscription: US$39 in most countries, £29 in the UK and A$59 in Australia and New Zealand. Every feature is included. Pet memorials are US$29, £19 or A$39.
Are there any other fees?
No. There are no renewal, hosting or storage fees, and nothing extra for more photos or tributes.
Will the memorial stay online?
Yes. Your one payment keeps it online for life, with no renewal or hosting fees. If your family ever decides it should come down, you can ask us to remove it.
Can I keep the memorial private?
Yes. You can make it public, or limit it to people who have the private link or QR code. You also choose who is allowed to post, and both settings can be changed whenever you like.
Who can leave a tribute?
Anyone you allow. Visitors only need to give their name and an email address to post a message or photo. They do not need an account.
How do you stop inappropriate posts?
New tributes and photos are checked automatically before they appear, and you can review, hide or remove anything on the memorial yourself.
How do people find the memorial?
Every memorial has its own web link and QR code. Send the link in a message, an email or a social media post, or have the QR code printed on the funeral program, a prayer card or a plaque.
Is there an app?
Yes. The free Forever In Our Hearts app for iPhone and iPad scans memorial QR codes and keeps the memorials you visit saved. On other devices, memorials open in any web browser.
See the appOur family is spread across different countries. Does that matter?
Not at all. The memorial works in any country, so relatives can visit and leave tributes wherever they live, at any time of day.
Can the memorial show funeral details and a livestream?
Yes. You can add the service time and place, a livestream link and an online funeral program (order of service), so people who cannot attend can still take part.
Can I create a memorial for a pet?
Yes. Pet memorials have the same photos, timeline, tributes and QR code, with wording suited to a much-loved animal.
See pet memorialsHow long does setting one up take?
A basic memorial takes a few minutes, and the QR code is ready straight away. You can keep adding photos, stories and timeline moments afterwards.
Can I change it after it is published?
Yes. You can edit the story, add photos, update service details and manage tributes whenever you like.
I am not confident with computers. Is it hard?
It is designed to be simple, with each step explained as you go. If you get stuck, contact us and we will help you through it.
Where is my information stored?
Forever In Our Hearts is an Australian company and memorial data is hosted in Australia. Our privacy policy explains how we look after your information and your rights, including under UK and EU data protection law.
Do you work with funeral directors outside Australia?
Yes. Funeral homes and directors anywhere can offer memorials and online funeral notices under their own brand.
Contact usCan't find your answer?
Send us a message or email contact@foreverinourhearts.co and we will get back to you.
Start Their Memorial Today
Set up a page in a few minutes, then add photos and memories whenever you're ready.